Sales rules Online store
Introduction
This purchase is governed by the following standard terms and conditions of sale for consumer purchases of goods over the Internet. Consumer purchases over the Internet are primarily governed by the Contracts Act, the Consumer Purchases Act, the Marketing Control Act, the Right of Withdrawal Act and the Electronic Commerce Act, and these laws give consumers non-derogable rights. The laws are available at www.lovdata.no. The terms of this agreement shall not be understood as limiting any statutory rights, but set out the parties’ principal rights and obligations in relation to the sale.
The terms and conditions of sale have been prepared and recommended by the Norwegian Consumer Authority.
1. The Agreement
The agreement consists of these terms and conditions of sale, information provided in the ordering solution, and any separately agreed terms. In the event of any conflict between the information, any terms specifically agreed between the parties shall take precedence, provided they do not conflict with mandatory legislation.
The agreement will also be supplemented by relevant statutory provisions governing the purchase of goods between businesses and consumers.
2. The Parties
The seller is Jacqueline Steinkraus, Address: Laupstadveien 334, 8316 Laupstad, email: post@lofotenjewelry.no, Tel. 0047 97985799, Org. no.: 925054917.
The buyer is the consumer placing the order.
3. Price
The stated price for the goods and services is the total amount payable by the buyer. This price includes all taxes and additional costs. The buyer shall not be liable for any additional costs that the seller did not disclose before the purchase.
4. Conclusion of the Agreement
The agreement is binding on both parties once the buyer has submitted their order to the seller.
However, the agreement is not binding if there have been typographical or input errors in the seller’s offer in the online store’s ordering solution or in the buyer’s order, and the other party realised or should have realised that such an error had occurred.
5. Payment
The seller may require payment for the goods from the time they are dispatched by the seller to the buyer.
We use Shopify Payments as our payment solution and accept the following payment methods:
- Credit and debit cards (Visa, Mastercard, American Express)
- Klarna (pay later or split the payment)
All payments are secure and encrypted through Shopify Payments.
If the buyer pays by credit or debit card, the seller may reserve the purchase amount when the order is placed. The payment will be charged on the same day the goods are dispatched.
Payments made using Klarna are subject to Klarna’s own terms and conditions. You can choose to pay later or split the payment into several instalments. Klarna performs a credit check when the order is placed.
Buyers under 18 years of age cannot pay using Klarna.
6. Delivery and Shipping
DELIVERY AREAS:
We deliver to the following countries and regions:
- Norway (primary market)
- Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Iceland and the United Kingdom
- Rest of the world: Australia, Canada, Hong Kong, Japan, Singapore, USA , New Zealand, Taiwan, United Arab Emirates
Contact us if you are unsure whether we deliver to your country.
NORWAY:
Delivery takes place when the buyer, or their representative, has taken possession of the goods.
Production takes approximately 5 business days, as each piece of jewellery is handmade. After production, we ship the parcel with Posten/Bring. Delivery normally takes 3–6 days after the parcel has been handed over to the postal service.
Total delivery time (production + shipping): approximately 7–12 business days.
Orders are shipped with a tracking number.
Shipping costs in Norway: Free shipping on all orders.
EUROPE:
Production takes approximately 5 business days. After production, we ship the parcel with DHL. Delivery normally takes 5–10 business days after the parcel has been handed over to DHL.
Total delivery time (production + shipping): approximately 7–14 business days.
Orders are shipped with a tracking number.
Shipping costs in Europe: Free shipping on all orders.
COUNTRIES OUTSIDE EUROPE:
Production takes approximately 5 business days. After production, we ship the parcel with DHL. Delivery normally takes 1 week after the parcel has been handed over to DHL, depending on the destination and customs processing.
Total delivery time (production + shipping): approximately 1–2 weeks.
Orders are shipped with a tracking number.
Shipping costs outside Europe: Free shipping on all orders.
Customs duties and taxes: The seller covers any customs duties and import taxes.
If no delivery date is stated in the ordering solution, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the customer places the order.
7. Risk of the Goods
The risk of the goods passes to the buyer when they, or their representative, have received delivery of the goods in accordance with section 6.
8. Right of Withdrawal
Personalised jewellery cannot be exchanged or returned!
Contact us as soon as you wish to return an item, and no later than 14 days after receiving it. You must do so using the withdrawal form provided, or in writing by email or through the contact form on the website. If you have not received the withdrawal form, the deadline is extended to up to 12 months after receiving the goods.
You are responsible for the return shipping costs and bear the risk of transporting the goods back to us. The goods must be unused when returned. Send the product back to us with a tracking number, if possible in its original packaging, together with the withdrawal form. The withdrawal form is available only in Norwegian.
Your money will be refunded as soon as we have received the returned goods.
Further information on how to exercise your right of withdrawal is provided in the withdrawal form sent with every purchase from the online store.
9. Delay and Failure to Deliver
If the seller fails to deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with the provisions of Chapter 5 of the Consumer Purchases Act, as appropriate, withhold the purchase price, demand performance, terminate the agreement and/or claim compensation from the seller.
10. Defects in the Goods
If the goods are defective, the buyer must notify the seller within a reasonable time after the defect was discovered or should have been discovered, stating that they wish to claim the defect. The buyer will always have made a timely complaint if they do so within 2 months of discovering, or when they should have discovered, the defect. A complaint may be made no later than two years after the buyer took possession of the goods. If the goods or any part of them are intended to last substantially longer than two years, the complaint period is five years.
11. Seller’s Rights in the Event of the Buyer’s Breach
If the buyer fails to pay or fulfil their other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller’s side, the seller may, in accordance with the provisions of Chapter 9 of the Consumer Purchases Act, as appropriate, withhold the goods, demand performance of the agreement, terminate the agreement and claim compensation from the buyer.
12. Warranty
Personalised jewellery cannot be exchanged or returned!
Manufacturing defects: Once it has been established that the defect is the seller’s responsibility, we will offer a repair or replacement. This will be provided within a reasonable time. We will not attempt to repair the same defect more than twice. If we are unable to repair the goods or provide a replacement, you may receive a refund.
Complaint period: Under Norwegian law, all jewellery is covered by a 2-year complaint period. Wear and tear and damage caused by incorrect or inadequate maintenance are not covered by the right to make a complaint.
You are responsible for return shipping costs for approved complaints. It is important to keep your purchase receipts in case you need to make a complaint in the future. Complaints cannot be made without a receipt.
13. Personal Data
The seller is the data controller for the personal data collected. Unless the buyer consents otherwise, the seller may, in accordance with the Personal Data Act, collect and store only the personal data necessary for the seller to fulfil its obligations under the agreement. The buyer’s personal data will only be disclosed to others if necessary for the seller to fulfil the agreement with the buyer, or in cases required by law.
14. Dispute Resolution
Complaints should be addressed to the seller within a reasonable time. The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the buyer may contact the Norwegian Consumer Authority for mediation. The Norwegian Consumer Authority can be reached by telephone on 23 400 500 or at www.forbrukerradet.no.